A CLEAR WAY BACK
Keep your place.
Find your next step.
Start with the issue you can see. You do not need to erase your app or create a replacement account to ask for help.
Connection interrupted or another window?
Use Reconnect & refresh in the game. Close other PokerGala tabs or Home Screen copies before retrying. If you just reloaded, the previous connection can take a short time to close; wait briefly, then try that control again.
A hand or turn may continue on the server. Reconnect to see the authoritative state before repeating an action. An unconfirmed move is not proof that it failed.
Sign in to the account you already have
Use the sign-in options shown by the game. Store tester enrollment is not the same as your PokerGala player account. Do not create a second account expecting balances or progress to merge.
Use the recovery options actually available to you; automatic email delivery is not guaranteed here. Never share passwords, Google codes or identity documents in a message to support.
Camera, microphone and turn alerts
Check the in-game preview and your saved device permissions. Start only the camera and microphone features you intend to use. A blocked media view does not automatically mean your table action failed.
Settings includes sound, motion and supported turn vibration controls. Phone vibration is not available in every browser or device. There is no native iPhone app; see the Safari guide.
Know which update you are checking
The web game and installed Android builds can update separately. Read the web release notes, check What's new in-game, and use your existing Play invitation for Android tester updates. An optional store reminder does not require leaving an active hand immediately.
Shared Spades/Blackjack room availability remains separate from private practice. Purchases are unavailable; no support step requires a payment.
Tell us what you saw
Use Help & feedback in the game, or email support@pokergala.net. Include the page or game, device/browser, approximate time and the steps you took. Only attach material you are comfortable sharing; avoid private cards, conversations and personal account details.
For account deletion, use the secure process explained in the current Privacy Policy. This help page does not change that process or its terms.